Refunds & Returns Policy (UK)
Overview
At Manoxo Beauty, we are committed to providing high-quality products and excellent customer service. This policy is designed to comply with the Consumer Rights Act 2015 and UK consumer law.
If you are unhappy with your purchase, you may be entitled to a refund, replacement, or repair depending on the circumstances.
Your Legal Rights (UK Customers)
Under the Consumer Rights Act 2015, you are entitled to a refund, repair, or replacement if goods you receive are:
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Faulty
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Not as described
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Not fit for purpose
These rights apply regardless of our returns policy and are not affected by anything written below.
Change of Mind Returns (Non-Faulty Items)
If you change your mind, you have 30 days from the date you receive your order to request a return.
To be eligible:
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Items must be unused
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Items must be in original packaging
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Items must be in a resalable condition
Once approved, refunds will be issued to the original payment method.
Hygiene & Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless faulty:
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Opened or used skincare or makeup products
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Intimate or sanitary items
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Gift cards
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Digital or downloadable products
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Sale or clearance items (unless faulty)
This does not affect your statutory rights if an item is faulty.
Faulty or Damaged Items
If your item arrives faulty, damaged, or incorrect, please contact us within 14 days of delivery with:
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Your order number
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A description of the issue
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Clear photos if applicable
We will arrange a refund, replacement, or repair at no additional cost to you.
Proof of Purchase
A receipt or proof of purchase is required for all returns.
Please do not send items back without contacting us first.
Refunds
Once your return is received and inspected, we will notify you by email of the outcome.
If approved:
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Refunds are processed to the original payment method
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Funds usually appear within 5–10 working days, depending on your bank
Late or Missing Refunds
If your refund hasn’t arrived:
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Check your bank account
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Contact your card provider
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Contact your bank
If the issue persists, please email:
📧 Support@manoxo.co.uk
Sale Items
Items purchased on sale are non-refundable unless faulty.
This complies with UK law, which allows retailers to set terms for non-faulty sale items.
Exchanges
We only offer exchanges for items that are faulty or damaged.
Please contact us at admin@manoxo.co.uk for assistance.
Gifts
If an item was purchased as a gift and shipped directly to you, we may offer a store credit once the return is approved.
If the item was not marked as a gift, the refund will be issued to the original purchaser.
Return Shipping
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Customers are responsible for return shipping costs for change-of-mind returns
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Return shipping is free for faulty or incorrect items
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Original delivery charges are non-refundable unless the item is faulty
We recommend using a tracked service for returns, as we cannot be responsible for items lost in transit.
Contact Us
If you have any questions about returns, refunds, or your consumer rights, please contact us:
📧 support@manoxo.co.uk
🌐 https://manoxo.co.uk
